Refund & Cancellation Policy

1. Overview

At Prime VR Tour, we understand that plans can change. This policy outlines the conditions under which cancellations, reschedules and refunds may be requested for our virtual tour, photography and videography services. Please read this policy carefully before booking.

By confirming a booking and making an advance payment, you agree to the terms set out in this policy. For questions, please contact us at primevrtour@gmail.com before making a booking.

2. Advance Payments

Most projects require an advance payment to confirm your booking and reserve our team's time. The advance amount will be specified in your project agreement or invoice.

Once work has commenced — including preparation, scheduling, equipment allocation and any pre-production activity — the advance payment becomes non-refundable. This reflects the time and resources committed to your project.

3. Cancellation Before Scheduling

If you cancel your booking before a photography or shoot date has been scheduled and before any preparatory work has commenced:

• You may be eligible for a refund of the advance payment
• A processing fee may be deducted to cover administrative costs and payment gateway charges
• The refund amount and processing fee will be communicated to you at the time of cancellation

Please notify us in writing at primevrtour@gmail.com as soon as possible if you wish to cancel.

4. Cancellation After Photography / Shoot

If you cancel after the photography shoot or any site visit has taken place:

• No refund will be issued on the advance payment or any amounts paid
• This applies regardless of the reason for cancellation
• Any deliverables completed up to the point of cancellation will be provided to you

5. Completed Digital Work

Once digital deliverables have been completed and delivered — including edited photographs, 360° virtual tour files, video edits, Matterport scans or any other processed media — the associated fees are non-refundable.

If you have concerns about the quality of delivered work, please contact us within 7 days of delivery. We are committed to client satisfaction and will work with you to address any reasonable concerns.

6. Rescheduling

We understand that circumstances can change. Rescheduling requests made at least 48 hours before the scheduled shoot will generally be accommodated at no additional charge, subject to availability. Rescheduling requests made with less than 48 hours' notice may incur a rescheduling fee.

In cases of extreme weather or other circumstances beyond your control, we will work with you to find a suitable alternative date without penalty.

7. Refund Processing

Approved refunds will be processed within 7–14 business days from the date of approval. Refunds will be made to the original payment method where possible. Processing times may vary depending on your bank or payment provider.

We will notify you by email once your refund has been processed. If you do not receive your refund within the stated timeframe, please contact your bank before reaching out to us.

8. Disputes

If you are dissatisfied with any aspect of our services, please contact us in the first instance at primevrtour@gmail.com. We are committed to resolving disputes fairly and promptly.

Any disputes that cannot be resolved amicably shall be subject to the governing law and jurisdiction set out in our Terms & Conditions.

9. Contact Us

For cancellation requests, refund enquiries or any questions about this policy: