Privacy Policy

1. Introduction

Prime VR Tour ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at https://primevrtour.com or engage our professional 360° virtual tour services.

By using our website or services you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

2. Who We Are

3. Information We Collect

3.1 Information You Provide Directly

When you fill in a contact form, request a quote or book a virtual tour, we may collect:

• Full name
• Email address
• Phone number
• Company or agency name
• Property details and address
• Project requirements and notes
• Preferred dates and times

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type, version and language
• Device type and operating system
• Pages visited, time spent, referral URL
• Cookies and similar tracking technologies
• Analytics data (with your consent)

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and prepare quotations
• Schedule and deliver our virtual tour services
• Provide ongoing customer support
• Improve our website and user experience
• Analyse website traffic and usage patterns (with analytics consent)
• Send service-related communications
• Fulfil marketing communications (with your consent)
• Comply with applicable legal obligations

We will only process your personal data where we have a lawful basis to do so, including where you have given your consent, where processing is necessary for the performance of a contract, or where we have a legitimate interest that is not overridden by your rights.

5. Third-Party Services

Our website uses third-party tools and services that may collect data independently. These providers have their own privacy policies and we encourage you to review them.

• Google Analytics — website analytics (loaded only with your analytics consent)
• Google Maps & Google Street View — location and mapping services
• Google Business Profile — business listing and reviews
• Matterport — 3D virtual tour hosting and viewer
• YouTube / Vimeo — embedded video content
• WhatsApp — customer communication
• Google Fonts — web typography
• Cloudflare — content delivery and security (where applicable)
• Hosting Provider — website infrastructure and data storage

Each third-party service is governed by its own privacy policy, and Prime VR Tour is not responsible for their data practices.

6. Cookies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences at any time via our Cookie Policy page or the Cookie Settings link in our footer.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Enquiry and booking data is typically retained for the duration of our business relationship and for a reasonable period thereafter unless you request earlier deletion.

8. Security

We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These include HTTPS encryption, access controls and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that inaccurate or incomplete data is corrected.
• Withdraw Consent: Withdraw any consent you have previously given at any time.
• Deletion: Request erasure of your personal data where we no longer have a lawful basis to process it.
• Contact Support: Raise a concern or complaint about how we handle your data.

To exercise any of these rights, please contact us at primevrtour@gmail.com. We will respond to your request within a reasonable timeframe.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us: